Refunds

JAM Factory Crafts classifies refunds as Undamaged and Damaged.

No refund will be issued until JAM Factory Crafts has received and checked the item being returned or exchanged.

 

To be eligible for a refund Customer must follow Return Policy, which states that Customers are required:

1. Contact JAM Factory Crafts on or before calendar day seven (7) after the date of delivery, which is the date of delivery stated on the tracking information to request a return or exchange

2. Customer agrees to ship back the item within 14 days of the date of delivery, which is the date of delivery stated on the tracking information.

Undamaged Item Refund

For a refund for an undamaged item:

 

1. Customer shall return the item to JAM Factory Crafts

2. Item shall be received by JAM Factory Crafts undamaged

3. 20% Restocking Fee: Applies to all returns received undamaged

4. 30% Restocking Fee: Applies to all returns which the customer received undamaged but returned damaged to JAM Factory Crafts

5. After the restocking fee has been deducted, the remaining amount shall be refunded to Customer

Damaged Item Refund (Missing pieces and/or parts do not constitute damage)

Damaged item returns require picture proof. Customer, at time of contacting JAM Factory Crafts for a return or exchange are required to provide photos of damage as stated below:

1A. Shipping box before opening, to show damage of box OR

1B. Picture of shipping box after opening to show damage or lack of damage to shipping box

2. Picture of damaged item.

3. Multiple photos of both shipping box and damaged item are encouraged (such as damaged item in box before removal.)

Failure to provide photo proof of damage when requesting return or exchange will result in item being processed as an undamaged item.

For a refund for a damaged item:

1. Customer shall return the item to JAM Factory Crafts

2. Item shall be received by JAM Factory Crafts without further damage from provided photos

3. No restocking fee will apply

4. It is the responsibility of JAM Factory Crafts to file a claim with USPS

5. Customer shall receive a full refund

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